This policy explains what information Columbia Pain & Spine Institute collects through this website and through our patient text messaging program, how we use it, and the choices you have.
Effective Date: August 6, 2026
Columbia Pain And Spine Institute (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect and use information about you when you visit this website and when you opt in to receive SMS text messages from us.
Information We Collect
When you contact us or opt in to receive SMS messages, we collect:
- Your name
- Your mobile phone number
- Your consent to receive text messages from us, and the date, time, and method by which you gave it
- Your email address, where you provide one
- Your basic contact information
- Your messaging history with us
When you browse this website, we may also collect standard technical information such as your IP address, browser type, the pages you view, and the date and time of your visit.
How We Collect Your Information
We collect your information directly from you — for example when you complete a form on this website, complete paperwork at one of our offices, or speak with our staff by phone — and automatically, such as when you interact with this website.
How We Use Your Information
We use your information to:
- Send you the text messages you have opted in to receive
- Remind you of, confirm, schedule, and reschedule appointments
- Coordinate your care and respond to questions you send us
- Communicate with you about billing and your account
- Operate, administer, and improve our practice and this website
- Comply with our legal, regulatory, and professional obligations
Text Messaging (SMS)
What we send
Our text messaging program is used only for communication related to your care with us: appointment reminders, appointment confirmations and scheduling, care coordination, billing and account notifications, and replies to questions you send us.
We do not send marketing or promotional text messages.
How you opt in
We text you only after you have given us your mobile number and agreed to receive text messages — on a form on this website, on paperwork at one of our offices, through our patient portal, or verbally with a member of our staff, in which case we record your consent in your record. Consent to receive text messages is never a condition of receiving treatment from us.
Message frequency and rates
Message frequency may vary. On average, 1–2 messages per month. Message and data rates may apply depending on your mobile carrier and plan.
How to stop
You can opt out of receiving SMS messages at any time by replying STOP to any message we send you. After you opt out, you will receive one additional message confirming your request has been processed. You may also ask any member of our staff to remove your number. See our SMS Terms & Conditions for full details of the opt-out process.
How to get help
Reply HELP to any message for support, or contact us at (503) 382-8100 or CPSI@ColumbiaPainAndSpine.com.
Data Sharing and Transfer
We do not sell or rent your information, and we do not share your personal information, phone number, or SMS consent opt-in data with third parties or affiliates for marketing or promotional purposes.
The only party covered by the exception above is the telecommunications provider that transmits our text messages on our behalf. It is permitted to use your information solely to deliver those messages for us, and is bound by contract to protect it.
Protection of Information
We take steps to protect your information against unauthorized use or disclosure. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. Please do not send sensitive medical details by text message or email; call us at (503) 382-8100 instead.
Your Choices and Controls
- Reply STOP to any text message to stop receiving them
- Ask us to correct or update the contact information we hold for you
- Ask us what contact information we hold for you
- Ask us to remove your contact information, subject to the records we are required to retain by law
To make any of these requests, contact us using the details below.
Children’s Privacy
This website is not directed to children under 13, and we do not knowingly collect information from them through it. Where we treat a minor patient, we communicate with the parent or guardian who has provided consent.
Updates
We may periodically update this Privacy Policy. If we make material changes that have a substantive and adverse impact on your privacy, we will provide notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information about our privacy practices.
How to Contact Us
For help with our text messaging service, reply HELP to the number you received the message from. You may also contact us directly:
By phone or email
By mail
689 NW Burnside Rd, Gresham, OR 97030